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Visitor Services Feedback Survey
Visitor Services Feedback Survey
BOOKING INFORMATION
Most of the questions in this section are optional so you can leave anonymous feedback if you wish, but if you choose to provide this information, it will help us with staff training, feedback, and encouragement.
School/group name:
Booking Date:
MM slash DD slash YYYY
Number of participants/students:
12 participants or fewer (small group)
13-30 participants (1 group)
30+ participants (multiple groups)
Grade/age range of participants:
Young Learners (Pre-K to Grade 2)
Elementary (Grade 3 to Grade 5)
Middle Years (Grade 6 to Grade 8)
High School (Grade 9 to Grade 12)
Youth / Multiple Grades
Post-Secondary
Adults
Seniors
All Ages
What was the primary purpose of your visit/booking?
Education and learning
Interest in heritage
Interest in Indigenous cultures
Tourism
Recreation
GENERAL FEEDBACK
This section focuses on your overall impression of Wanuskewin.
Type of booking:
(Required)
Guided Tour / Programming
Self-guided Visit
Room Booking / Meeting Space
Outreach
What was your overall impression of Wanuskewin?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
How would you rate the inside spaces?
(Required)
I.e., Visitor Centre, exhibits, galleries, etc.
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
How would you rate the outside spaces?
(Required)
I.e., Trail System, playground, Amphitheatre, etc.
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
How was the booking process?
(Required)
1 - Very difficult
2 - Difficult
3 - Average
4 - Easy
5 - Very easy
How would you rate Wanuskewin's accessibility?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
How would you rate the helpfulness and friendliness of our staff?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
How would you rate the cleanliness of the site?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
Is this your first time booking with Wanuskewin?
(Required)
Yes
No
Would you book with Wanuskewin in the future?
(Required)
Yes
No
Maybe
Why or why not?
How did you hear about Wanuskewin?
(Required)
Word of mouth
Visited as a child
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Social media (i.e., Facebook, Instagram, Twitter, etc.)
Teacher Planning Guide
Online
Do you have any additional comments, concerns, or suggestions that could improve your experience at Wanuskewin in the future?
E.g., Ways to improve programming, suggestions for self-guided activities, accessibility concerns, etc.
Do you have any images from your visit/booking that you would like to share?
(Required)
Note: These images may be used in promotional material in the future, so please ensure that you (1) have permission to use the image, and (2) that anyone in the photo has given permission to potentially be used in promotional material.
Yes
No
Image Ownership
(Required)
I confirm that I have permission to use this image.
I agree.
Image Consent
(Required)
I consent to this image being used in promotional material in the future.
I agree.
Image Consent
(Required)
I confirm that every person in the photo has given permission for this image to be uploaded and potentially be used in promotional material.
I agree.
Upload images
Accepted file types: jpg, jpeg, png, gif.
PROGRAMMING AND GUIDED TOURS
This section focuses on our guided programs/tours and how they were received by your participants.
What season did you visit Wanuskewin in?
(Required)
Spring / Summer (April to August)
Fall / Winter (September to March)
Which program(s) did you participate in while on site?
(Required)
Spring / Summer Programs
Tipi Teachings
Step Back in Time Walk
Traditional Games
Northern Plains Technology
Exhibits Tour
Bison Walk
Native Plant Walk
Bannock Bake
Archaeology Walk
Which program(s) did you participate in while on site?
(Required)
Fall / Winter Programs
Tipi Teachings
Step Back in Time Walk
Traditional Games
Northern Plains Technology
Exhibits Tour
Art Tour
Voyageur Games
Puppet Tales
wahkohtowin: Bison Kinship
Which program(s) did you participate in while on site?
(Required)
Room Booking / Meeting Space Programs
Tipi Teachings
Traditional Games
Exhibits Tour
Step Back in Time Walk
Native Plant Walk
Bison Walk
wahkohtowin: Bison Kinship
How satisfied were you with how the programming was presented to your participants?
(Required)
1 - Very dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very satisfied
How relevant was the program content to your expectations/goals?
(Required)
1 - Very irrelevant
2 - Irrelevant
3 - Neutral
4 - Relevant
5 - Very relevant
How would you rate the knowledge and presentation skills of the tour guide(s)?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
Was the programming presented to your participants in a way that was appropriate for their age?
(Required)
Yes
No
Sometimes
Would you recommend the program(s) you did to other visitors?
(Required)
Yes
No
Do you have suggestions to help us improve our programming?
Optional
OUTREACH PROGRAMMING
This section focuses on our outreach programs and how they were received by your participants.
What outreach program(s) did you book?
(Required)
Northern Plains Technology
Traditional Games
Voyageur Games
Puppet Tales
Dance Presentation
Drop-in Table (Northern Plains Technology and/or Traditional Games)
How satisfied were you with how the programming was presented to your participants?
(Required)
1 - Very dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very satisfied
How relevant was the program content to your expectations/goals?
(Required)
1 - Very irrelevant
2 - Irrelevant
3 - Neutral
4 - Relevant
5 - Very relevant
How would you rate the knowledge and presentation skills of the tour guide(s)?
(Required)
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
Would you recommend Wanuskewin outreach to other schools or organizations?
(Required)
Yes
No
Was the programming presented to your participants in a way that was appropriate for their age?
(Required)
Yes
No
Sometimes
Was the programming presented to your participants in a way that was appropriate for their age?
(Required)
Yes
No
Sometimes
Do you have suggestions to help us improve our outreach programming?
Optional
SELF-GUIDED OPTIONS
This section focuses on our self-guided options and how they were received by your participants.
What self-guided option did your participants enjoy the most?
(Required)
None (i.e., did not have time for self-guided time)
Permanent Exhibits
Art Galleries
Trails
Playground
Bison Viewing Platform
Gift Shop
Self-guided Activities (i.e., scavenger hunts, crossword, etc.)
How satisfied were you with the self-guided activities available to your group?
(Required)
0 - n/a (i.e., did not have time for self-guided activities)
1 - Very dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very satisfied
Did you feel the guide(s) explained the self-guided options well enough that you were prepared for your self-guided exploration of the site?
(Required)
Yes
No
n/a
Do you have any suggestions for self-guided options/activities we could incorporate in the future?
Optional
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